FAQ

No. Our goal is to maintain healthy products by eliminating the presence of plastic and materials that are harmful to health.

All electric kettles on our website are already equipped with a stainless steel filter so you will receive the kettle ordered entirely in stainless steel without a request being sent.

Our electric kettles can be equipped with a European Schuko plug (Type F), English plug (Type G) or Swiss plug (Type J). At the time of purchase you can choose the desired one.

If you need a change, please notify Customer Service as soon as possible. Once the confirmation of shipment has been received, it will no longer be possible to make this change.

Payment can be made via Bank Transfer, PayPal and Credit Cards (Setefi by Intesa San Paolo for € payments, Stripe for other currencies).

Shipping costs change depending on the destination country. It will be possible to view the cost at the time of the order. In the event that the delivery address is in a remote area / island, the shipping cost may change and will be communicated by our customer service before shipment.

You can find all the delivery times on the following page:

https://ottonifabbrica.com/en/content/8-shipping-and-delivery

If you wish to return the item for any reason, you must contact Ottoni Fabbrica customer service to obtain a return authorization. Ottoni Fabbrica reserves the right not to accept returns without prior notification by the customer and therefore not authorized.